Job Summary

The Brand Shop Representative will be responsible for the following tasks:

• Assist with client services as needed.
• Provide help and advice to customers using the organization’s products and services.
• Keep accurate records of discussions or correspondence with customers.

Duties & Responsibilities

• Handling customer complaints.
• Assisting with client services as needed.
• Providing help and advice to customers using the organization’s products and services.
• Identifying customer problems and promoting sales.
• Liaising with the customer within the given SLA.
• Processing customer complaints/issues, requests, etc. within the given SLA.
• Escalating the customer complaint, and problem/issue request within the given SLA.
• Updating the customer after successful service and getting their feedback if any.
• Meeting both SIM & recharge targets on a monthly basis.
• Submitting daily sales reports to the supervisor.
• Working with the team and creating a pleasant working environment.
• Keeping accurate records of discussions or correspondence with customers.
• Ensuring to follow the ATRA rules and regulations while selling the Sims in the open market.
• Submitting the SAF on time to SAF management and updating the record of SAF submission.
• Offering/informing the customer about new promotions and services.
• Providing overall service, sales, marketing, and customer care.

Job Requirements

• High school graduate (bachelor’s degree in a relevant field is preferred).
• 1 to 2 years of relevant experience.
• Fluent in local languages, both written and spoken (Dari or Pashto) & good understanding of English language.
• Have knowledge of computer programs (especially office packages).
• Demonstrates a strong work ethic.
• Possesses excellent communication skills.
• Uphold integrity and honesty.
• Capable of performing well under pressure.
• Ability to troubleshoot and resolve issues that arise during work.
• Willingness to travel to other provinces and work additional hours.
• Adheres to company rules and policies.

To apply for this job, click on the link below and fill the form and submit it:

https://forms.gle/VANW8hq2z2ScqDJF8